Cookies Policy

BEFORE YOU START

In this Cookies Policy you will find information on how we use cookies and similar technologies on the terminals of our customers and users (our “Platform”, which includes our Website, App and, where applicable, devices used in our Physical Stores).

The use of cookies may sometimes be related to the processing of personal data. For more information about how we process personal data, who is responsible for that processing, your privacy rights and how to exercise them, please read our Privacy Policy available on our Platform.

This Cookies Policy applies to users in all countries.

INFORMATION ABOUT COOKIES

1. What is a Cookie?

A cookie is a small text file that a website, app or other platform stores on your computer, tablet, smartphone or any other similar device. It contains information about your browsing and use and acts like a tag that identifies your device.

Cookies are necessary, for example, to facilitate browsing, to enable you to use basic features (such as adding items to your shopping cart or checking out), and to help us understand how users interact with platforms so we can improve them. They can also be used to provide advertising tailored to user preferences, as well as for other purposes explained in this Policy.

Cookies do not damage your computer or device.

When we refer to “cookies” in this Policy, we also mean other, similar technologies that store or access information on or from your device, such as flash cookies, web beacons, pixels, HTML5 local storage and SDK technologies for apps. The term also covers device fingerprinting, i.e. techniques that combine device information to identify your browser or device. These technologies may be used alongside cookies to provide features or services on our Platform, or to show third‑party advertising based on your browsing.

This explanation is a general overview and is for information only.
The specific cookies and similar technologies we currently use, and their purposes, are described in the "Your cookie settings" page on our Platform and in the examples in Section 6.

2. What types of Cookies are there?

Cookies can be classified as follows, depending on the owner:

First‑party cookies
Sent to your device from a domain managed by us and used to provide the Platform or service you request.
Third‑party cookies
Sent to your device from a domain not managed by us, but by another entity that processes data obtained from the cookies (for example, analytics or advertising partners).

Cookies can be classified as follows, depending on the purpose:

Strictly necessary cookies (technical)
These cookies are essential to allow you to browse the Platform and use its features or services. For example:
- controlling traffic and data communication;
- identifying your session;
- accessing restricted areas;
- remembering the items in your cart;
- completing the purchase process, managing payment and preventing fraud;
- using security features during browsing;
- enabling dynamic content; or
- allowing you to share content on social media

These cookies are required for the Platform to work properly and, where they only support the services you request, they are set without asking for your consent.

Functionality or customisation cookies
These cookies remember information so that you can access the Platform with features that differentiate your experience from that of other users. For example, remembering your language, region, display settings, or the number of results you see when you perform a search. If you disable them, the Platform may not remember your preferences and some services may not function optimally.
Analytics cookies
These cookies help us understand how users interact with the Platform. They can measure and analyse, for example, the number of users, the sections visited and how users navigate the Platform, so we can improve it. In regions such as the EEA and UK, these cookies are only used with your prior consent, because they are not strictly necessary.
Behavioural advertising cookies (targeted advertising)
These cookies store information about your behaviour obtained from continuous observation of your browsing habits (for example, pages visited, products viewed, links clicked). This allows us to build a profile and display advertising tailored to your interests on our Platform and on third‑party sites or apps. These cookies are never essential. In regions where the law requires it (including the EEA and UK), we will only use them if you have given us your prior consent.

3. What are Cookies used for on our Platform?

Cookies are an essential part of how our Platform works. Their main purposes are:

To enable the Platform and its core features
For example, remembering items in your cart, letting you move between pages without losing information, enabling checkout and payment, maintaining security, and keeping you logged in where appropriate.
To remember your preferences
For example, your language, country and other settings so that we can tailor the Platform to you on your current and future visits.
To improve our services and the Platform
Cookies help us compile statistics and understand how the Platform is used (number of visits, most visited sections, dwell time, navigation paths, etc.) so we can improve content, usability and performance.
To provide personalised advertising
In some cases we use cookies to obtain information so we can show you advertising, on our Platform and on third‑party platforms, that is more relevant to your interests. This is based on analysis of your browsing (for example, products viewed or categories visited).

We do not store sensitive information such as passwords or payment card details in the cookies we use.

In certain regions (including the EEA, UK and South Africa), we will only use cookies that are not strictly necessary (such as analytics or advertising cookies) after you have given your consent through our cookie banner or our “Your cookie settings” page, as described in Section 6.

4. How can I manage the use of Cookies on this Platform?

You have several options for managing cookies.

4.1 Choices via our cookie banner and “Your cookie settings” page

When you first visit our Platform, and after significant changes, we may display a cookie banner or pop-up. Where required by law (for example, in the EEA and UK), this banner allows you to:

accept all non-essential cookies;
reject all non-essential cookies; or
choose certain categories of cookies (for example, allow functional cookies but
reject advertising cookies), if such options are presented.

Non-essential cookies (including analytics and advertising cookies) will not be used in regions where prior consent is required unless and until you have indicated your consent through this banner or through our “Your cookie settings” page.

At any time, you can revisit and change your choices on our dedicated page called “Your cookie settings”. You can access this page via the permanent link (for example “Cookie settings” or similar) in the footer of our Platform.

On “Your cookie settings” you will find, for each cookie category:

a description of the category (for example strictly necessary, functional, analytics, advertising); and
control to enable or disable non-essential categories.

Strictly necessary cookies are always active and cannot be disabled, because they are required for the Platform to function. You can, however, use “Your cookie settings” to:

accept all non-essential cookies;
reject all non-essential cookies; or
select which categories of non-essential cookies you consent to.

When you update your preferences on “Your cookie settings” and save them, we will apply those choices to your use of the Platform on that browser and device.

4.2 Browser and device settings

You can also configure your browser or device to:

accept or reject all cookies;
delete existing cookies; or
be notified before a cookie is stored.

The steps vary from browser to browser. For example:

If you disable or delete cookies that are strictly necessary, some parts of the Platform may not function correctly and we may not be able to provide you with some services or features.

4.3 Advertising choices and third‑party tools

For advertising cookies that track your activity across multiple websites, some third parties provide additional opt-out tools such as:

industry opt-out platforms (for example, the Network Advertising Initiative at http://www.networkadvertising.org/choices/); and
analytics-specific tools (for example, the Google Analytics opt-out add-on at https://tools.google.com/dlpage/gaoptout).

Please note that your browser and device settings, the “Your cookie settings” page choices and industry opt‑out tools are independent of each other and may need to be configured separately.

5. Who uses the information stored on Cookies?

The information stored in cookies set on our Platform is used by us and, where indicated, by selected third parties.

First‑party cookies
These are used mainly by us to operate and improve our Platform and to provide the services you request.
Third‑party cookies
These are used and managed by external entities to provide us with services (for example, analytics services and advertising networks) aimed at improving our services and your experience on the Platform, or at showing you targeted advertising.

More details about third‑party cookies and any international data transfers that may result from their use can be found in our Privacy Policy and in the “Your cookie settings” page available on our Platform.

6. Examples of Cookies we use

The specific cookies we use can change over time as we update and improve our services. The most accurate and up‑to‑date list, including third‑party cookies and storage durations, is always available in the “Your cookie settings” page.

Below are examples of cookies currently used on our Platform for illustrative purposes.

6.1 Strictly necessary cookies (examples)

These cookies are essential for the basic operation of the Platform and cannot be disabled through our systems. You can set your browser to block them, but some parts of the Platform will then not work.

Name	Category	Function (example)
_ab	Strictly necessary	Used in connection with access to the store admin interface.
_secure_session_id	Strictly necessary	Used in connection with navigation through the storefront and to maintain session security.
cart	Strictly necessary	Used in connection with the shopping cart, to remember items and maintain the cart state.
cart_sig	Strictly necessary	Used in connection with checkout, including verifying the integrity of the cart.
cart_ts	Strictly necessary	Used in connection with checkout.
checkout_token	Strictly necessary	Used in connection with checkout to identify your order during the checkout process.
secret	Strictly necessary	Used in connection with checkout and payment security.
secure_customer_sig	Strictly necessary	Used in connection with customer login to maintain authentication between visits.
storefront_digest	Strictly necessary	Used in connection with customer login and password‑protected storefronts.
_shopify_u	Strictly necessary	Used to facilitate updating customer account information.
_tracking_consent	Strictly necessary	Used to record your cookie consent preferences and apply regional privacy rules.

6.2 Analytics and reporting cookies (examples)

These cookies help us understand how visitors use the Platform so we can improve it. In regions such as the EEA and UK, these cookies are only set if you consent.

Name	Category	Function (example)
_landing_page	Analytics	Used to track landing pages and understand how visitors arrive at the store.
_orig_referrer	Analytics	Used to understand the source site or referrer for visits to the store.
_s	Analytics	Shopify analytics cookie for session tracking.
_shopify_s	Analytics	Shopify analytics cookie for session and store usage statistics.
_shopify_sa_p	Analytics	Shopify analytics relating to marketing and referrals on product pages.
_shopify_sa_t	Analytics	Shopify analytics relating to marketing and referrals on other pages.
_shopify_y	Analytics	Shopify analytics cookie for visitor statistics.
_y	Analytics	Shopify analytics cookie for visitor statistics.

The above examples are not an exhaustive list. The cookies actually used on our Platform, their providers and their storage durations may change as our technology and partners evolve. We update this Policy from time to time to reflect such changes and to keep it aligned with our “Your cookie settings” page.